Refund policy
At Kurio & Co., every object is individually inspected, documented, and carefully prepared before it enters the Kurio Archive. Many of our editions are produced in limited quantities or crafted to order, making each object unique.
For this reason, we maintain the following policy.
Eligible Returns
A return request will be considered only if:
- The object arrives damaged during transit.
- You receive an incorrect object.
- The object has a verified manufacturing defect.
Return requests must be submitted within 48 hours of delivery.
Please contact us at:
Include:
- Order Number
- Clear photographs of the object
- Images of the shipping package
- A brief description of the issue
Non-Returnable Objects
We do not accept returns for:
- Change of mind
- Personal preference
- Limited Editions
- Collector Editions
- Archive Objects
- Bespoke or commissioned work
- Objects damaged after delivery
Refunds
Approved refunds are processed to the original payment method within 7–10 business days after inspection.
If a replacement is available, it may be offered before a refund.